Refund Policy

If a new video fails before it's made, its video comes back to your balance on its own. You don't need to ask.

Ask within 14 days of your first Pro payment and we'll refund it in full, as long as you've made no more than 3 videos on Pro in that time.

Renewals aren't refunded, but you can cancel any time from the Plans page and keep Pro until the end of the period you paid for.

A top-up can be refunded within 14 days if none of its videos have been used. When a top-up is refunded, its remaining videos are removed from your balance.

Charged twice, charged after cancelling, or the service didn't work for you? Write to us and we'll put it right, whatever the timing.

Email hello@launchdemo.app from your account's address with the date of the charge. We answer within 2 business days.

Refunds are made by Dodo Payments, our merchant of record, to the card you paid with. They usually arrive in 5 to 10 business days, depending on your bank.